Refund Policy

1. General policy

InvoiceHub's Free plan has no charge, so there's nothing to refund on it. A Professional or Business plan purchase is a one-time payment for a fixed 30-day period of access, processed through Razorpay. Once a payment has been successfully processed, it is final and non-refundable — including if you stop using InvoiceHub, downgrade, or let the period lapse before it ends. There is no proration for unused time, because there is no ongoing subscription to cancel: each period is a separate, complete purchase.

2. The one exception: billing errors

If you were charged in error — for example, a duplicate charge for the same period, or an amount that doesn't match the plan price shown at checkout — we will investigate and, where the error is confirmed, issue a full refund for the incorrect charge.

3. How to request a refund for a billing error

Email hello@ops365.in with:

• The email address on your InvoiceHub account;
• The date and amount of the charge in question;
• The Razorpay payment ID or order ID, if you have it (shown in your payment confirmation, or visible on your account's Billing page under Payment History);
• A short description of the issue.

4. How refunds are processed

We aim to review a reported billing error within 5 business days. An approved refund is issued back to your original payment method through Razorpay, which typically takes 5–7 business days to reflect, depending on your bank or card network — a timeline Razorpay controls, not InvoiceHub.

5. Contact us

For anything not covered above, reach us at hello@ops365.in. See also our Terms & Conditions for how billing itself works.